Professional Outdoor Product Manufacturer And Partner

FAQ

  • Q

    1.What's your warranty terms?

    A

    We offer different warranty time for different time depen on product and components,please contact us for details by e-mail. Our guarantee has not changed since we introduced our first product in 2009. If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange or price discont , please kindly inform us by e-mail or call a timely basis (within 30 days), in the same condition in which it was received. After 30 days, we will continue to support the product for a full year, but refunds and exchanges are not accepted

  • Q

    2.What is your terms of payment?

    A

    TT/LC/ DP/ /DA/ Paypal/Visa, Mastercard is accepted for us . We'll show you the photos of the products and packages before you pay the balance and send all of the shipping documents to you.we can supply OA payment term for some specifical customers

  • Q

    3.What is your terms of delivery and delivery method?

    A

    EXW, FOB, CFR, CIF, DDU.,DDP and we will recommed the most siutable delivery methond according to your specific needs.

  • Q

    4.How about your delivery time?

    A

    Generally, it will take 10 to 75 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. Some of our items are on stock and ready to ship.

  • Q

    5.Can you produce according to the samples?

    A

    Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

  • Q

    6.What is your sample policy?

    A

    We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. When you release order we will return the sample fee . The sample time around 3 -10 days according to the kind of the product

  • Q

    7.Do you test all your goods before delivery?

    A

    Yes, we will make very strict test procedure before delivery in order to reach the customer’s satisfactory.

  • Q

    8.How does your factory do regarding the quality control?

    A

    Good Quality is our business culture ,we have the international-standared laboratory in our factory .We always implement great importance to quality control from the very beginning to the end of production.Every product will be fully assembly and carefully tested before packing and shipping.

  • Q

    9.How do you make our business long-term and good relationship?

    A

    1. We keep good quality and competitive price to ensure our customers benefit; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. 3. We flesh the catalog each year to follow the mark

  • Q

    10. Is it safe to order online?

    A

    All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is erased from our web server.

  • Q

    11. How do I find the product I need?

    A

    Our Product is organized by categories and groups. You can browse through these categories and groups to find what you need. You can also search for any product by name, keyword or product numbe

  • Q

    12. i want to sell your products. Can I be a dealer?

    A

    We have programs for resellers, both stores and online. Please kindly send us the e-mail to you for this issue, we will be the good partner in your business