When founded Jialu over 10 years ago, we made a "commitment to the customer," a commitment to sell only high quality products and back it up with unbeatable service. Today, we still believe in the old fashioned values of helpful, personal customer service. We know you have high standards for buying by catalog – we plan on exceeding them every time you order from us. Here are just a few of the ways we do it.
Our guarantee has not changed since 2009: If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product within 30 days in the same condition in which it was received.
There’s nothing worse than buying a product that looks great in the catalog, only to be disappointed when it arrives. That’s why we thoroughly test every product we sell before adding it to our selection; if it’s in our catalog, it meets our high standards.
We guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price , just mail or fax us the ad, and we will try to match that price.